Talem Virtual Library
How to Reduce Claims Leakage: The Persistent Challenge for Insurers
Claims leakage costs insurers billions annually. Discover how AI-driven accident and injury analysis at First Notice of Loss (FNOL) can reduce inefficiencies, improve claim accuracy, and enhance customer satisfaction. Learn more about AI-powered claims management.
Beyond the Vehicle: The Human Factor in Auto Claims Satisfaction
Auto insurers have been attempting to find solutions to combat rising costs and longer repair cycle times for years, and this challenge has been exacerbated since the pandemic. The 2024 U.S. Auto Claims Satisfaction Study by J.D. Power sheds light on a critical yet often overlooked aspect of the claims process—policyholders want more than just a streamlined vehicle repair. While vehicle appraisal software has significantly improved efficiency, customers prioritize feeling valued and cared for throughout the claims journey. The study reveals that despite reductions in claim cycle times, rising premiums and poor communication have eroded customer trust, driving dissatisfaction to new highs.
Empathy Meets Efficiency: Transforming Auto Injury Claims with AI
Revolutionizing Auto Injury Claims with AI
Managing auto injury claims has always been a balancing act between efficiency, accuracy, and empathy. Research shows that early, personalized engagement can significantly improve claim outcomes—reducing costs, shortening claim cycle times, and increasing customer satisfaction.
At Talem Health Analytics, we leverage AI-powered accident and injury assessments to help insurers make smarter decisions at First Notice of Loss (FNOL). With just a car crash photo, our AI can instantly assess accident severity, predict injury likelihood, and prioritize care—reducing litigation rates, improving customer experiences, and lowering claim costs.
💡 AI-Driven Benefits for Insurers:
✔ 20-40% Faster Claim Resolution
✔ 15-Point Increase in Customer Satisfaction Scores (NPS)
✔ 25% Reduction in Litigation Rates
The Future of Claims Management is Here.
Empower your team with real-time insights and AI-enhanced decision-making—combining technology with human compassion for a smarter, more efficient claims process.
📩 Ready to transform your claims process? Contact us today.
Four C’s you should consider to improve handling of your auto claims.
It may seem daunting or time-consuming to take these steps, but technology makes this information easily accessible and can streamline many of these considerations. Find out how technology can help you with your claims by contacting a Talem expert today.
Whiplash: introduction to the injury
Whiplash or Whiplash Associated Disorders (WAD) is the most common car accident injury. 83% of individuals report WAD symptoms resulting in a $3.9 billion annual economic cost.
What can be predicted with an image
The use of auto accident images is often limited to assessing damage to vehicles, repairability, and repair costs. Why is such a useful and widely available piece of information used in such a limited way? Our challenge was to provide more value from the crash photo as soon as it is received.
Delta-V: What is it?
Delta-v is defined as the total change in velocity throughout the crash event; it has long been validated as an indicator of crash and injury severity. Over the years, event data recorders, or EDRs, have become more common in vehicles.
Why you need AI to help understand the Injury
Providing assistance to your clients during their time of need is a big responsibility. A thorough understanding of the accident and injuries is required to make appropriate claim decisions.
Making the most of your data with a photo guide.
The right photos are important during the first notice of loss process, not only because they facilitate the vehicle's repair but also because they help segment/assign the injury.
Here's a simple tool that will guide your clients through the photo-taking process.
Technology Simplifying Claims : Weekly spotlight BMR (Biomechanical Review)
Talem’s use of AI adds value at many levels, providing rapid, defensible results with meaningful impact.
By simply uploading an image of a vehicle, using forensic science and machine learning with millions of data points, Talem AI will provide information about the severity of an accident, the likelihood of injury and estimated recovery dates.
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